Privacy Policy

1. Introduction

Letter Lockbox ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our word puzzle game service ("the Service").

We do not sell your personal data. This policy describes our privacy practices in plain language so you can understand how your information is handled.

2. Information We Collect

2.1 Information You Provide

We only collect information that you voluntarily provide to us:

• Contact Information: When you use our contact form, we collect your name, email address, subject, and message
• User Account Information: If you create an account (managed by Clerk), we collect basic profile information such as email address and username
• Payment Information: If you make purchases (processed by Stripe), we collect billing information necessary to process transactions

2.2 Information Automatically Collected

• Game Data: Your game progress, statistics, and preferences are stored locally in your browser using local storage
• Usage Analytics: Basic usage statistics may be collected by our hosting provider (Vercel) including page views and performance metrics
• Technical Information: Standard web server logs including IP address, browser type, and access times

2.3 Information We Do NOT Collect

• We do not track your browsing behavior across other websites
• We do not collect sensitive personal information unless you voluntarily provide it
• We do not use tracking cookies for advertising purposes

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide and maintain the Letter Lockbox game service
• Communication: To respond to your inquiries and provide customer support
• Game Functionality: To save your game progress and preferences locally on your device
• Payment Processing: To process transactions through our payment provider (Stripe)
• Service Improvement: To analyze usage patterns and improve our service
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell your personal data. We may share your information in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who help us operate our service:

• Vercel: Web hosting and deployment platform (see their privacy policy at vercel.com/legal/privacy-policy)
• Neon: Database hosting service (see their privacy policy at neon.tech/privacy)
• Resend: Email delivery service for contact form submissions (see their privacy policy at resend.com/legal/privacy-policy)
• Stripe: Payment processing for transactions (see their privacy policy at stripe.com/privacy)
• Clerk: User authentication and account management (see their privacy policy at clerk.com/privacy)

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Respond to legal requests or court orders
• Protect our rights, property, or safety
• Prevent fraud or abuse of our service
• Comply with applicable regulations

5. Data Storage and Security

5.1 Local Storage

Your game progress, statistics, and preferences are stored locally in your browser using local storage technology. This data remains on your device and is not transmitted to our servers unless you explicitly contact us.

5.2 Server Storage

Data stored on our servers (contact form submissions, user accounts, game puzzles) is hosted by our trusted service providers who implement industry-standard security measures.

5.3 Security Measures

• All data transmission is encrypted using HTTPS
• Our service providers implement appropriate technical and organizational security measures
• We regularly review and update our security practices
• Access to personal data is limited to authorized personnel only

6. Your Rights and Choices

6.1 Access and Control

• Local Data: You can view, modify, or delete your local game data through your browser's settings
• Account Data: If you have an account, you can access and update your information through your account settings
• Contact Us: You can request information about what personal data we have about you

6.2 Data Deletion

• You can delete your local game data by clearing your browser's local storage
• You can request deletion of your account and associated data by contacting us
• We will respond to deletion requests within a reasonable timeframe

6.3 Marketing Communications

We do not send marketing emails. Any communications from us will be related to your use of the service or in response to your inquiries.

7. Cookies and Tracking

Letter Lockbox uses minimal tracking technology:

• Essential Cookies: Required for basic service functionality (authentication, preferences)
• Local Storage: Used to save your game progress and settings locally
• Analytics: Basic usage analytics may be collected by our hosting provider
• No Advertising Cookies: We do not use cookies for advertising or cross-site tracking

8. Children's Privacy

Letter Lockbox is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to remove that information from our systems.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can address the situation appropriately.

9. International Data Transfers

Our service providers may process your information in countries other than your own. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

10. Data Retention

• Local Data: Stored on your device until you choose to delete it
• Contact Form Data: Retained for customer service purposes and deleted when no longer needed
• Account Data: Retained while your account is active and for a reasonable period after deletion
• Transaction Data: Retained as required by law and for financial record-keeping

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will update the "Last Updated" date at the top of this policy.

For significant changes, we may provide additional notice through the service or other communication methods when available. Your continued use of Letter Lockbox after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Use our contact form

We will respond to privacy-related inquiries within a reasonable timeframe and work to address your concerns.